TERMS & CONDITIONS
Last updated: 2020-10-17
The following conditions apply specifically to you as a customer of A Second Love Affair AB. Read through carefully and feel free to contact us if there are any questions.
This agreement contains the terms (hereinafter referred to as "terms") that govern the rental of products to the customer (hereinafter referred to as "Customer") from A Second Love Affair AB, corporate identity number 559255-2854 (hereinafter referred to as "A Second Love Affair" or "the Company"), via the website www.asecondloveaffair.com (hereinafter referred to as "the website"). No other conditions shall have any force or effect. Customer accepts and confirms that you rent the products and that the ownership of the products remains with the Company at all times.
We reserve the right to update and revise the terms.
2. The service
The service that A Second Love Affair offers the customer is to rent products through a monthly subscription.
Orders can only be placed by persons who are at least eighteen (18) years of age or hold the parent's approval, or legal persons. A representative for the legal person should be able to show documentation showing authority to sign for the firm and commit to these terms.
3. Order and confirmation
When we have received your order, an order confirmation is sent to the email address you registered.
When ordering, you as a Customer are asked to accept the Company's terms and conditions. Through this approval, a binding agreement arises between the Company and you as a Customer. If you do not wish to comply with this agreement, please refrain from ordering and renting the products offered.
In connection with the Customer placing its order, the Customer accepts that the Customer will be liable for payment corresponding to the total amount of the order, and possible subsequent costs such as delay fees. The Customer also authorize the Company to charge the monthly recurring cost (same as the order cost) for the specific order.
The order date becomes the rental renewal date in the following months. The Customer will be charged on or around that date every month, unless the subscription of the specific order has been cancelled via the Customer’s account.
A Second Love Affair reserves the right to deviate from delivery in cases where the stock balance was incorrect at the time of the Customer's order. If the Company for any reason is unable to deliver what the Customer ordered, the Customer will be contacted and offered the opportunity to adjust or cancel the order.
All prices at A Second Love Affair include 25% Swedish VAT.
We reserve the right to make price errors and price adjustments. The service fee covers shipping both to you as a Customer and then back to the Company, laundry and possible minor repairs after rental period as well as customer service.
But if there is a need to swop size or anything else, the Customer pays the shipping fee back to store.
Payment of the order’s rental amount for one (1) month takes place at the time of ordering. The order’s recurring cost will continuously be charged monthly until Customer cancels the subscription of the specific order.
Payment is made on the website via an authorized payment intermediary and with a debit or credit card from Visa, Mastercard, American Express and Maestro. All data in connection with payment is encrypted.
To be able to rent clothes from A Second Love Affair, your address needs to be in Sweden or Denmark. Delivery both to the Customer and back to the Company takes place via Bring, which is the Company's primary partner. A Second Love Affair reserves the right to change delivery methods.
7. Cancel of order
If for some reason you are not satisfied with your delivery, e.g. that the garment did not fit or did not match your expectations, you are welcome to contact the Company and we will try to find a solution as soon as possible. Send an email to firstname.lastname@example.org. Please note that you need to contact us as soon as possible. If you keep the garments the entire rental period, the right of withdrawal does not apply to A Second Love Affair.
8. Customer commitments
8.1 Use of products
We are proud of the products we buy for A Second Love Affair and rent out to our customers and we want them to live a long life with many kids who could wear them. Our aim is to create a more sustainable way to dress our kids. Therefore, even if we want your kid to use them as much as possible and play like kids should, it is important that you as a Customer treat them with care, follow the washing instructions and return them in as close condition as you got them as possible. The clothes are washed upon return and minor repairs are made if needed, that’s on us. As a Customer, you should not have to worry about such minor wear and tear. Stains are ok.
The products are insured through A Second Love Affair. A Second Love Affair owns the products. The Customer may not lend, sell, pledge, rent or transfer the products without the written consent of A Second Love Affair.
When you have finished using the products, go to Manage my orders under your account on the website, and choose cancel & return. The products must be sent back within a week after the following monthly rental renewal date.
8.2 Compensation for damaged garment or lost garment
Modification or removal of labeling is not permitted. If a garment is damaged in such a way that the Company can not repair it and therefore can not rent it out again, the Customer will be liable for compensation. The Customer will then have to pay or buy the garment for the regular price.
The Customer is fully responsible for loss to the product due to theft, disappearance, fire or other cause, other than normal wear and tear.
8.3 Delay fees
If we notice the package hasn’t reached us in time we will charge you 300 SEK per week in late fee. These fees are deducted directly from your account with the Company.
8.4 Removal of Customer
We reserve the right to remove you as a Customer if you breach this agreement.
8.5 E-mail or other communication channels
The Company will use the customer contact information provided by the Customer on our website to send e-mails or other means of communication or marketing. The Customer can choose not to receive these by clicking on the links offered (usually at the bottom of the communication) to unregister.
If the Customer does not pay the amount you owe us by the due date, we can introduce collection procedures. Customer agrees to pay the costs of collection, including, without limitation, reasonable legal fees.
9. Personal information
In connection with you using our services, we need to save personal data in order to be able to notify and carry out deliveries to you as a Customer. Personal data is information which can be directly or indirectly attributed to a person or legal person, for example name or address.
Contact information to A Second Love Affair can be found at the bottom of this information.
By accepting the terms, you agree that A Second Love Affair treats:
- Contact information such as name, e-mail, mobile phone number and address
- Payment information such as debit or credit card
A Second Love Affair may use, compile, process and analyze the information described above to administer your order, to analyze your use and to fulfill obligations under law or regulation.
Contact information is used to administer and deliver your order. Payment details are used to be able to receive payment for your order.
You as a customer have the right, free of charge, to receive information and register extracts about the processing of personal data that A Second Love Affair performs regarding you as a Customer. You also have the right to request correction, deletion or blocking of personal data that is incorrect.
We share your personal information with:
- The police in the investigation of crime
- Stripe Inc and Klarna AB for payment solution
If you have questions or objections about how we handle your personal data, please contact us:
Address: Erik Dahlbergsgatan 20, 211 48 MALMÖ
10. Force Majeure
Force Majeure such as war, extensive labor dispute, blockade, fire, environmental disaster, serious spread of infection or other circumstances beyond the Company's control and which prevent the Company from fulfilling its contractual obligations release the Company from fulfilling its obligations. Such exemption applies provided that the business cannot be conducted under satisfactory conditions either. The other party shall be notified immediately if there are circumstances which may give rise to the application of this provision.
Disputes concerning this agreement shall in the first instance be decided in the Malmö District Court and in the second instance some other Swedish court.
12. Intellectual property rights
Unless otherwise stated in these terms and conditions, A Second Love Affair, or A Second Love Affair's licensors, own all intellectual property and other rights, including copyright and trademark and know-how rights.
If any provision of these Terms is deemed to be illegal, invalid or unenforceable for any other reason, such provision shall be deemed to have been comitted and shall not affect the validity or enforceability of any of the remaining provisions of the Terms.
These terms constitute the entire agreement between the Company and the Customer regarding the rental and use of products by the Company, and supersede all previous agreements and commitments in this regard.